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Error message "The product key is not valid"
Date: June 05 2007 - Section Troubleshooting
Viewed: 5796 times

SYMPTOMS

When you install one of the Microsoft games that are listed in the "Applies to" section, and you try to enter the product key number, you may receive an error message that resembles the following:
The product key is not valid. Please re-enter your key.

CAUSE

This issue may occur if one or both of the following conditions are true:
The product key is not entered correctly.
The CD-set number, the disc assembly number, or the part number was entered instead of the product key.
You tried to use the product key for another product.

RESOLUTION

To resolve this issue, follow these steps:
1.Verify that you are typing the product key and that you are not typing the CD-set number, the disc assembly number, or the part number.

The product key is located inside the disc case or on the back of the disc sleeve on a rectangular sticker, and appears in the following format:
PRODUCT KEY: XXXXX-XXXXX-XXXXX-XXXXX-XXXXX
2.Retype the product key. Make sure that you type it correctly.

Make sure that you type the correct characters. The following characters are often confused:
B and 8
G and 6
U and V
Q and O
The letter O and the number 0 (zero)
The letter L and the number 1
3.Verify that you are using the product key with the correct product. Product keys only work for the product that the product key is for.

NOTE: Halo Maps will NOT supply product keys nor will we allow the posting or exchanging of Product keys in our web forum or on our websites. You MUST purchase a copy of Halo 2 Vista to obtain a product key.

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