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I can't download files from your website
Date: May 09 2005 - Section Website FAQ
Viewed: 15123 times

Common Problems downloading files:

  1. You click on a red download Icon to download a file and are redirected to the home page:

    Causes:
    You must have cookies enabled in your web browser in order to download. You must download the file within 10 minutes of viewing the download page or your download reservation will expire. This has been done to prevent BOTS and automated leeching programs from initiating a download. This website is designed for people so a person must perform the download.

  2. You click on a red download Icon  to download a file and a new browser window opens with a page can not be displayed error:

    Causes:
    1. There may be a router error somewhere on the internet outside of our control that is preventing you from reaching our file servers. To test  this click here: . If you cannot open this page then report the problem to your ISP.
       
    2. Port 21 is blocked on your computer for FTP transfers. We deliver all files via FTP (File Transport Protocol) which is different than via HTTP (Web pages). All Web browsers support the FTP protocol however it operates on a different port than HTTP. HTTP uses port 80, FTP uses port 21. You must tell your Firewall or Internet Security program to allow transfers on port 21. In 99% of the cases it is your firewall or Internet security program blocking the file transfer on port 21.

SOLUTIONS:

Windows XP - Open port 21 in Internet Connection Firewall

This describes how to manually open ports in Internet Connection Firewall (ICF) in Windows XP.

MORE INFORMATION
Programs may require ports to be manually opened so that the programs work correctly when ICF is in use either on the local computer or on the gateway computer. You may have to manually open a port if there is a service that is running on a computer that has ICF enabled that you want to make available to users on the Internet.

To manually open port 21, follow these steps:

1.
Click Start, and then click My Network Places.
2.
Under Network Tasks, click View Network Connections. (Or, right-click My Network Places on the desktop, and then click Properties.)
3.
Right-click the connection that you use for the Internet, and then click Properties.
4.
Click the Advanced tab, and then click Settings.

Note If the Settings button is unavailable, ICF is not enabled on this connection, and you do not have to open any ports (because they are all already open).
5.
Click Add to open a new port.
6.
In the Description box, type a friendly name. For example, type FTP : Port 21.
7.
In the Name or IP address of the computer hosting this service on your network box, type 127.0.0.1.

Note You can specify the IP address of an internal computer. But you typically will use 127.0.0.1.
8.
In the External port and Internal port boxes, type the port number 21. Generally, this number is the same.
9.
Click either TCP, and then click OK.
10.
Repeat steps 1 through 9 for each port that you want to open.

Windows Vista - Open port 21 in Firewall

If Windows Vista Firewall is blocking a program and you want to allow that program to communicate through the firewall, you can usually do that by selecting the program on the Exceptions tab in Windows Firewall.

However, if the program isn't listed on the Exceptions tab, you might need to open (add) a port. For example, to download from our website you need to open port 21 for FTP transfers.  Unlike an exception, which is only open during the time that it is needed, a port stays open all the time, so be sure to close ports that you don't need anymore.

To manually open port 21, follow these steps:

1.
Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.
2.
Click Allow a program through Windows Firewall.  If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
3.
Click Add port.
4.
In the Name box, type a name that will help you remember what the port is used for.
5.
In the Port number box, type the port number 21.
6.
Click TCP.
7.
To change scope for the port, click Change scope, and then click the option that you want to use. ("Scope" refers to the set of computers that can use this port opening.)


Obtaining Help with common Firewalls, Internet Security programs and Routers:

Norton Personal Firewall
For an interactive tutorial on configuring Norton Personal Firewall click http://www.symantec.com/techsupp/tutorial/npf2001_3/

For an interactive tutorial for Norton Internet Security 2001 visit http://www.symantec.com/techsupp/tutorial/nis2001fe_3/

For help and support for Norton Personal Firewall 2002 - 2003, click here: http://www.symantec.com/techsupp/support_options.html

For help with Norton Internet Security 2003, click here: http://www.symantec.com/techsupp/nis/nis_2003_pro_tasks.html

For help with Norton Utilities 2002 for Win98, ME, click here: http://www.symantec.com/techsupp/nu/nu_2002_tasks.html

McAfee Personal Firewall
For help with your McAfee Personal Firewall visit http://www.mcafee.com/support/cust_serv/tech_support.asp?service=MPF

Zone Alarm
For help and support for Zone Alarm Pro 3.x, click here: http://www.zonelabs.com/store/content/support/3zapMain.jsp

For help and support with Zone Alarm Plus, click here: http://www.zonelabs.com/store/content/support/zaPlusMain.jsp

For help and support with Zone Alarm, click here: http://www.zonelabs.com/store/content/support/znalmMain.jsp

PcCillin Personal Firewall
For help and support with PcCillin AntiVirus and Firewall, click here: http://kb.trendmicro.com/solutions/

Black Ice Personal Firewall
For information and support for Black Ice Defender firewall, click here: http://blackice.iss.net/prod_faq.php

Sygate Personal Firewall
For information on Sygate Pro, Sygate Personal Firewalls, click here: http://www.sygate.com/support/support_switch.htm

Tiny Personal Firewall
For information and support for Tiny Personal Firewall, click here: http://www.tinysoftware.com/home/tiny2?s=84131194213961572A2&la=EN&va=&pg=support


Kerio Personal Firewall 2
For information and support on Kerio Personal firewall, click here: http://www.kerio.com/manual/kpf/en/

Freedom Firewall
For information and support for Freedon firewall: click here: http://www.freedom.net/support/index.html

PC Viper Firewall
For information and support for this PC Viper Firewall, click here: http://www.pcviper.com/support.htm

Router Support Links

3Com
3 com Support - Troubleshoot your product with 3Com Knowledge base, an interactive tool containing thousands of technical solutions compiled by 3Com support engineers around the globe.

6WIND
IPv6 Access and Edge Routers - providing Security/VPN/Firewall, QoS Management, IP Mobility, Multicast and IPv4/v6 migration features.

Cisco
Cisco IP Version 6 Solutions - general information and support.
Configuring IOS Software - notes on 12.2 series.
Cisco IOS Software Release - specifics for IPv6 features.
IPv6 IOS - Cisco IPv6 for IOS, with many links.

Dlink
Dlink Support - General information and support

Ericsson Telebit
IPv6 modules - Telebit routers support IPv6 commercially

Fujitsu
GeoStream R900 Series - Support for GeoStream series routers.

Linksys
Linksys - support for linksys routers and d/l user guides

Multi-threaded Routing Toolkit (MRT)
MRT-2.2.0a - developed by the University of Michigan
MRT at Sourceforge - the latest version of MRT is here.

Netgear
Netgear Support - Information and support for Netgear routers.
XBOX Users: Unable to login to XBOX using NETGEAR routers, click here for the resolution to this issue.

Nortel Networks
Nortel IPv6 technology - information on IPv6 support

Zebra
Zebra - the GNU router support page.

Proxy Support Links

Windows Proxy 2.0
For information and support on Windows Proxy, visit: http://www.microsoft.com/isaserver/evaluation/previousversions/support.asp

WinRoute
WinRoute Pro Documentation:
http://www.tinysoftware.com/tiny/files/online/wrpro/us/index.htm

Port Mapping:
http://www.tinysoftware.com/tiny/files/online/wrpro/us/688.htm#o688

More information:
http://www.forumplanet.com/gamespyarcade/topic.asp?fid=1554&tid=508637

WinGate Proxy
For help configuring Wingate visit http://wingate.deerfield.com/support/
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