I can't download files from your website
Date: May 09 2005 - Section Website FAQ
Viewed: 13119 times
Common Problems downloading files:
- You click on a red download Icon to download a file and are redirected to the home page:
You must have cookies enabled in your web browser in order to download. You must download the file within 10 minutes of viewing the download page or your download reservation will expire. This has been done to prevent BOTS and automated leeching programs from initiating a download. This website is designed for people so a person must perform the download.
- You click on a red download Icon to download a file and a new browser window opens with a page can not be displayed error:
- There may be a router error somewhere on the internet outside of our control that is preventing you from reaching our file servers. To test this click here: . If you cannot open this page then report the problem to your ISP.
- Port 21 is blocked on your computer for FTP transfers. We deliver all files via FTP (File Transport Protocol) which is different than via HTTP (Web pages). All Web browsers support the FTP protocol however it operates on a different port than HTTP. HTTP uses port 80, FTP uses port 21. You must tell your Firewall or Internet Security program to allow transfers on port 21. In 99% of the cases it is your firewall or Internet security program blocking the file transfer on port 21.
SOLUTIONS:This describes how to manually open ports in Internet Connection Firewall (ICF) in Windows XP.
Windows XP - Open port 21 in Internet Connection Firewall
Programs may require ports to be manually opened so that the programs work correctly when ICF is in use either on the local computer or on the gateway computer. You may have to manually open a port if there is a service that is running on a computer that has ICF enabled that you want to make available to users on the Internet.
To manually open port 21, follow these steps:
|1.||Click Start, and then click My Network Places.|
|2.||Under Network Tasks, click View Network Connections. (Or, right-click My Network Places on the desktop, and then click Properties.)|
|3.||Right-click the connection that you use for the Internet, and then click Properties.|
|4.||Click the Advanced tab, and then click Settings.|
Note If the Settings button is unavailable, ICF is not enabled on this connection, and you do not have to open any ports (because they are all already open).
|5.||Click Add to open a new port.|
|6.||In the Description box, type a friendly name. For example, type FTP : Port 21.|
|7.||In the Name or IP address of the computer hosting this service on your network box, type 127.0.0.1. |
Note You can specify the IP address of an internal computer. But you typically will use 127.0.0.1.
|8.||In the External port and Internal port boxes, type the port number 21. Generally, this number is the same.|
|9.||Click either TCP, and then click OK.|
|10.||Repeat steps 1 through 9 for each port that you want to open.|
Windows Vista - Open port 21 in FirewallIf Windows Vista Firewall is blocking a program and you want to allow that program to communicate through the firewall, you can usually do that by selecting the program on the Exceptions tab in Windows Firewall.
However, if the program isn't listed on the Exceptions tab, you might need to open (add) a port. For example, to download from our website you need to open port 21 for FTP transfers. Unlike an exception, which is only open during the time that it is needed, a port stays open all the time, so be sure to close ports that you don't need anymore.
To manually open port 21, follow these steps:
|1. ||Open Windows Firewall by clicking the Start button , clicking Control Panel, clicking Security, and then clicking Windows Firewall.|
|2. ||Click Allow a program through Windows Firewall. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.|
|3. ||Click Add port.|
|4. ||In the Name box, type a name that will help you remember what the port is used for.|
|5. ||In the Port number box, type the port number 21.|
|6. ||Click TCP.|
|7. ||To change scope for the port, click Change scope, and then click the option that you want to use. ("Scope" refers to the set of computers that can use this port opening.)|
Obtaining Help with common Firewalls, Internet Security programs and Routers:
Norton Personal Firewall
For an interactive tutorial on configuring Norton Personal Firewall click http://www.symantec.com/techsupp/tutorial/npf2001_3/
For an interactive tutorial for Norton Internet Security 2001 visit http://www.symantec.com/techsupp/tutorial/nis2001fe_3/
For help and support for Norton Personal Firewall 2002 - 2003, click here: http://www.symantec.com/techsupp/support_options.html
For help with Norton Internet Security 2003, click here: http://www.symantec.com/techsupp/nis/nis_2003_pro_tasks.html
For help with Norton Utilities 2002 for Win98, ME, click here: http://www.symantec.com/techsupp/nu/nu_2002_tasks.html
McAfee Personal Firewall
For help with your McAfee Personal Firewall visit http://www.mcafee.com/support/cust_serv/tech_support.asp?service=MPF
For help and support for Zone Alarm Pro 3.x, click here: http://www.zonelabs.com/store/content/support/3zapMain.jsp
For help and support with Zone Alarm Plus, click here: http://www.zonelabs.com/store/content/support/zaPlusMain.jsp
For help and support with Zone Alarm, click here: http://www.zonelabs.com/store/content/support/znalmMain.jsp
PcCillin Personal Firewall
For help and support with PcCillin AntiVirus and Firewall, click here: http://kb.trendmicro.com/solutions/
Black Ice Personal Firewall
For information and support for Black Ice Defender firewall, click here: http://blackice.iss.net/prod_faq.php
Sygate Personal Firewall
For information on Sygate Pro, Sygate Personal Firewalls, click here: http://www.sygate.com/support/support_switch.htm
Tiny Personal Firewall
For information and support for Tiny Personal Firewall, click here: http://www.tinysoftware.com/home/tiny2?s=84131194213961572A2&la=EN&va=&pg=support
Kerio Personal Firewall 2
For information and support on Kerio Personal firewall, click here: http://www.kerio.com/manual/kpf/en/
For information and support for Freedon firewall: click here: http://www.freedom.net/support/index.html
PC Viper Firewall
For information and support for this PC Viper Firewall, click here: http://www.pcviper.com/support.htm
Router Support Links3Com
3 com Support - Troubleshoot your product with 3Com Knowledge base, an interactive tool containing thousands of technical solutions compiled by 3Com support engineers around the globe.
IPv6 Access and Edge Routers - providing Security/VPN/Firewall, QoS Management, IP Mobility, Multicast and IPv4/v6 migration features.
Cisco IP Version 6 Solutions - general information and support.
Configuring IOS Software - notes on 12.2 series.
Cisco IOS Software Release - specifics for IPv6 features.
IPv6 IOS - Cisco IPv6 for IOS, with many links.
Dlink Support - General information and support
IPv6 modules - Telebit routers support IPv6 commercially
GeoStream R900 Series - Support for GeoStream series routers.
Linksys - support for linksys routers and d/l user guides
Multi-threaded Routing Toolkit (MRT)
MRT-2.2.0a - developed by the University of Michigan
MRT at Sourceforge - the latest version of MRT is here.
Netgear Support - Information and support for Netgear routers.
XBOX Users: Unable to login to XBOX using NETGEAR routers, click here for the resolution to this issue.
Nortel IPv6 technology - information on IPv6 support
Zebra - the GNU router support page.
Proxy Support LinksWindows Proxy 2.0
For information and support on Windows Proxy, visit: http://www.microsoft.com/isaserver/evaluation/previousversions/support.asp
WinRoute Pro Documentation:
For help configuring Wingate visit http://wingate.deerfield.com/support/
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